Shipping & Refund Information
- Orders are shipped all across India in 7-10 working days.
- All Bracelet and Anklets are Made to Order.
- Our return policy lasts for 7 days from the date of delivery.
- Item must be unused and packed in original packing.
- Item will be inspected before processing refund.
- Please measure the wrist and ankle properly as resizing them will not be possible.
- Return shipping will be borne by the customer.
- Card payments will be reverted as soon as the inspection team approves the return.
- COD orders: We will issue you store credit for the amount that can be redeemed while shopping at our website.
Refund Policy
-Products bought from the ‘Sale/Offer' Period are NOT eligible for return or exchange.
-All other products bought on the website are eligible for either a size exchange, style change, or store credit.
-Additional cost of Rs.100 to be charged for . Resizing the products
-Refunds are processed only in the form of ‘Store Credit’.
-Monetary refunds (Cash or Bank transfer) are not provided by the brand.
-A product is eligible for return or exchange for 5 days from the date of delivery. Exchange or return requests will not be accepted after this duration.
-"Shipping Cost" to be borne by the customer for the product exchanges due to change in size, style.
Product Guideline
For any return or exchange, the item must be unused and in the same condition as you received it. The product must be shipped back in original packaging, along with any gift/freebie you might have received with the product.
The returned product will be thoroughly checked. Any used product or products received without packaging will be shipped back to the customer at their expense and will NOT be eligible for any return or exchange
Product Exchange
For all product exchanges, the replacement product will be shipped to the customer once the previous product has been received and approved by the quality team
Product Refund
Brand will ensure a monetary refund only in select cases like:
- The product sent is faulty or damaged.
- The replacement (size, or any other style) product is not available.
Monetary refunds will not be provided for any other scenario.
For prepaid orders, the refund will be processed to the original source. For COD orders, refunds will be processed in the bank account of your choice or UPI.
Refunds may take up to 5-7 days.
Cancellation Policy
For all orders purchased online, cancellations must be made within 24 hours of placing the order. Any cancellations after this time period will not be considered canceled and the amount will not be refunded.
How to place a return/exchange request?
To request a return please email us at sdholistichealing1@gmail.com.